Privacy Policy.

1.Information We Collect

We may collect the following types of information:

2.How We Use Information

We may use information to:

1. (i)Provide, operate, maintain, and improve our website, devices, dashboard, and services;
2. (ii)Create and administer accounts;
3. (iii)Install, configure, monitor, and support Omen devices;
4. (iv)Provide customer onboarding, training, customer success, and technical support;
5. (v)Analyze fluid composition, equipment conditions, device performance, and service usage;
6. (vi)Respond to inquiries and arrange product demonstrations;
7. (vii)Communicate with customers, prospects, suppliers, and other business contacts;
8. (viii)Send operational, administrative, security, and service-related communications;
9. (ix)Send marketing communications where permitted by law;
10. (x)Detect and prevent security incidents, fraud, misuse, and unauthorized access;
11. (xi)Maintain business, contractual, and compliance records;
12. (xii)Develop, train, and improve Omen’s models, products, and services, including through the use of customer data in accordance with Section 3 (Customer Data); and
13. (xiii)Comply with applicable legal and regulatory requirements.

3.Customer Data

Customers may provide information to Omen or permit Omen to collect information through deployed devices, dashboards, integrations, or related services.

When Omen processes personal information on behalf of a customer, Omen acts as a service provider or data processor. We process that information according to the applicable customer agreement, the customer’s instructions, and applicable law. Nothing in this Privacy Policy expands Omen’s rights with respect to such information beyond those provided in the applicable customer agreement.

Customers are responsible for determining what information is provided to Omen and for giving any required notices or obtaining any required permissions.

To the extent permitted by the applicable customer agreement, Omen may use customer data, including device, sample-analysis, fluid-composition, and equipment-performance data, to develop, train, and improve its models, products, and services. Prior to any such use, Omen de-identifies customer data such that it does not identify any individual. Omen maintains and uses de-identified information only in de-identified form, will not attempt to re-identify such information except as permitted by applicable law, and contractually requires any recipient of de-identified information to comply with the same restrictions.

Individuals whose personal information Omen processes on behalf of a customer should direct any privacy-related requests to the applicable customer. Where Omen receives such a request directly, Omen may refer the request to the customer and will assist the customer in responding to the extent required by the applicable customer agreement and applicable law.

4.How We Share Information

Omen does not sell or rent personal information.

We may share information with:

1. (i)Service providers that support our hosting, cloud infrastructure, security, analytics, communications, customer support, recruitment, and other business operations;
2. (ii)Third-party tools we use for customer relationship management, sales, and marketing, and to record, transcribe, or take notes on calls and meetings with customers and prospects;
3. (iii)Customers and their authorized account administrators;
4. (iv)Professional advisers, including legal counsel, auditors, insurers, and accountants;
5. (v)Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or security;
6. (vi)Parties involved in a merger, financing, acquisition, reorganization, sale of assets, or similar corporate transaction; and
7. (vii)Other third parties with your consent or at your direction.

Service providers that process personal information on Omen’s behalf are subject to confidentiality and data-protection obligations pursuant to their agreements with Omen and applicable law. Where we record or transcribe calls or meetings, we provide notice and obtain consent where required by law.

5.Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website activity, maintain security, and improve performance.

You may control cookies through your browser settings or any cookie-preference tool made available on our website. Disabling cookies may affect certain website features.

Certain third parties that provide analytics and other services in connection with our website may use cookies and similar technologies to collect information regarding your online activities over time and across different websites.

6.Data Retention

We retain personal information only for as long as reasonably necessary to:

1. (i)Provide and support our services;
2. (ii)Maintain customer and business relationships;
3. (iii)Meet contractual, legal, accounting, and regulatory requirements;
4. (iv)Resolve disputes;
5. (v)Maintain security and business records; and
6. (vi)Enforce our agreements.

When personal information is no longer required for the purposes described above, Omen takes reasonable measures to delete, de-identify, or securely dispose of it. Residual copies may remain in backup systems until they are overwritten or deleted in the ordinary course of business.

7.Information Security

Omen maintains commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, alteration, or disclosure. No method of transmission or storage is entirely secure, and these safeguards are intended to reduce, rather than eliminate, security risk.

These safeguards may include access controls, authentication, encryption, security monitoring, logging, employee confidentiality requirements, vendor-management procedures, incident-response processes, backups, and security testing.

Additional information about Omen’s security and assurance program may be available through our Trust Center.

Customers and prospective customers may request additional information regarding Omen’s security program by contacting us using the information provided in Section 12. Omen may provide such information subject to appropriate confidentiality obligations.

8.Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

1. (i)Request access to personal information held about you;
2. (ii)Request correction of inaccurate information;
3. (iii)Request deletion of personal information;
4. (iv)Withdraw consent where processing is based on consent;
5. (v)Object to or request restrictions on certain processing;
6. (vi)Opt out of marketing communications; and
7. (vii)Submit a complaint to an applicable privacy authority.

To exercise a privacy right, please contact us using the information provided in Section 12. Omen may require verification of your identity before responding to a request and will respond in accordance with applicable law. Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf, and Omen may require proof of such authorization. Omen will not discriminate or retaliate against any individual for exercising privacy rights. Requests concerning personal information that Omen processes on behalf of a customer are addressed in Section 3.

9.International Processing

Omen and its service providers may process information in the United States, Canada, and other jurisdictions in which they operate.

Privacy laws in these jurisdictions may differ from those in your location. Where required, Omen uses appropriate safeguards for international transfers of personal information.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to the courts, law enforcement authorities, and national security authorities of that jurisdiction.

10.Third-Party Links

Our website and services may include links to third-party websites or services.

Omen does not control and is not responsible for their privacy practices. We encourage you to review the privacy policies of those third parties.

11.Changes to This Policy

Omen may add, modify, or remove portions of this Privacy Policy as necessary.

The “Last updated” date above reflects the most recent revision.

In the event of a material change, Omen will post notice of the change on its website prior to the change taking effect and, where appropriate, will provide additional notice to customers or users by email or through its services. Omen will not use personal information collected under a prior version of this Privacy Policy in a manner materially different from that described at the time of collection without first providing notice and, where required by applicable law, obtaining consent.

12.Contact Us

Questions, concerns, or requests relating to this Privacy Policy may be directed to: